Last Updated: 02.05.2025

1. Processing Time

• Ready-to-Ship Items: I process orders in 1-3 business days.

• Custom Jewelry: Takes me up to 14 business days to craft and ship (I’ll send progress updates!).

2. Shipping Times

I offer free worldwide shipping from Portugal:

Note: Customs may cause delays (I’ll provide tracking to help!).

3. Tracking Your Order

• I’ll email your tracking number within 24 hours of shipping.

• Contact me if:

  • Tracking hasn’t updated in 5 days (international).

  • Your package arrives damaged (photos help me resolve this quickly).

4. Holiday Seasons

During busy periods (like Christmas), please allow +3 days for processing/shipping.

5. Questions?

📧 Email me: info@safaya-jewelry.com
📍 Coimbra, Portugal